Collision Department
Our expert staff can look after all your Collision Department needs. Doug Marshall Motor City will cover the cost of towing (within city limits) when you have your vehicle repaired here. We have one of the largest, most well-equipped Collision Departments in Grande Prairie. State-of-the-art down-draft paint booths and a equipment ensure a factory finish every time. We have qualified personnel to work on all makes of vehicles and all include a lifetime guarantee as long as you own your vehicle.
- Things you should do if you're in a collision:
- Stop immediately; move vehicles if they impede traffic
- Turn off ignition
- Warn other traffic with hazard lights and/or flares
- Exercise caution when exiting the vehicle
- Establish whether anyone requires medical attention
- Secure names of witnesses before they leave the scene
- Call the Police if:
- Anyone is injured
- The damage is over $1000
- An offence has been committed
Notify your insurance agent promptly
Document all pertinent information
Collision Department FAQ
How long will I be without my vehicle?
The condition of your vehicle will determine the length of time it takes to complete the repairs. Once an estimate is given, the duration of the job can be established.
I have a deductible on my insurance. Do I pay that to my insurance company, or to the repair shop?
The deductible is paid to Doug Marshall Motor City.
Do I need a damage certificate?
Yes. If damages exceed $1000.00 a damage sticker or a police case number is required before repairs can be started.
Do repairs to my vehicle affect my warranty?
No. We stand behind all our repairs. Should any problem arise that is within warranty guidelines, you will be protected.
Who pays the towing charges?
When the repair is an insurance claim, Shaw forwards the towing bill to the insurance company for payment. If the customer is paying for the repair, Doug Marshall pays the towing charges within the city limits
